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Responsible Disclosure

At Level27, we highly prioritize the security and integrity of our systems. We greatly appreciate the assistance of ethical hackers and external security researchers in identifying and reporting security vulnerabilities. If you have discovered a potential security issue, we encourage you to report it to us through our Responsible Disclosure program.

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What is Responsible Disclosure?

Responsible Disclosure is an ethical approach where security researchers, hackers, and other involved parties inform us about security issues in our systems, without exploiting or sharing this information with others, or causing harm to our systems or users.

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How to report a security vulnerability?

If you have discovered a security vulnerability, we kindly ask you to report it to us as soon as possible. You can do this by sending an email to our Responsible Disclosure team at responsibledisclosure [at] level27.betarget="_new". Please make sure to include all relevant details, including a clear description of the issue, any steps to reproduce it, and any proof-of-concept code or other supporting information.

What can you expect from us?

When you report a security vulnerability to us through our Responsible Disclosure program, you can expect the following from us:

A prompt response to your report, informing you that we have received your submission.

Open and transparent communication throughout the entire process of assessment, handling, and resolution of the issue.

A reasonable timeframe to investigate and resolve the issue, taking into account the complexity of the problem and any necessary collaboration with third parties.

If applicable, a mention of your name (if you give permission) in our list of acknowledgments for Responsible Disclosure.

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What do we expect from you?

  • Respect confidentiality and not share the information with others.
  • Not exploit the vulnerability, cause damage, or access data that does not belong to you.
  • Comply with applicable laws and regulations and not disrupt our system.
  • Only access systems you are authorized to and test within the scope specified by us.

We want to emphasize that we appreciate the responsible and ethical reporting of security vulnerabilities, and we strive for a good collaboration with the security community.

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Our services

 

Our hosting services are divided into 3 parts: Web Hosting, Agency Hosting, and Managed Services. Discover which service is the perfect solution for your hosting needs.

     

Webhosting

Webhosting

To get your application, website, or webshop online smoothly, you need web hosting. Technically, this means we place your website on a server so that it is accessible online. Web hosting is a broad term, so we differentiate between Domains, Shared Hosting, Server Hosting, and Cluster Hosting. Discover which web hosting solution is best for you.

tech academy

Agency hosting

As a web agency, you need to ensure the online presence of your clients, provide your team with the necessary tools, and, of course, sell projects. Agency Hosting supports you in all three aspects.

Tom

Managed services

Servers, infrastructure, and connectivity for ambitious organizations.

With Managed Services, the focus is on the continuity, peace of mind, and stability of your data center environment. We no longer believe in on-premise solutions but rather choose to place your entire IT environment in the cloud.

The differences between each type of hosting:

Each hosting provider presents its products in its own way. So, which type of hosting from Level27 is the way to go for you?

  • Web Hosting focuses on entrepreneurs who want to bring their own application or website online without worries. Level27's years of experience ensure a relaxed online experience for both the customers visiting your website and your own employees using it.
     
  • Agency Hosting becomes interesting when you are, well..., an agency. You want your clients to be relaxed online, you want to manage their hosting in an innovative cloud platform, and you want to make your team of developers happy by enabling them to work efficiently, supported by our 24/7 support. Sounds good, right?
     
  • Managed Services go a step further. If you are an ambitious organization that wants to grow and is looking for the best hosting solutions for your internal infrastructure, managed services are the way to go.

One type of hosting does not exclude the other. Contact our specialists to discover where your focus should lie.

    Jente

    Level27's support and expertise more than exceeded our expectations.

    Jente Kasprowski

    Business Owner - Inventis

    Johan Daes

    Level27 is ISO27001 certified, which is extremely important to my shareholders in the financial sector.

    Johan Daes

    CEO - Assurcard

    Wim Hauben

    The dedicated and personal approach of Level27 makes me sleep easy at night.

    Wim Hauben

    Business Owner - Webflux

    Marc Portier

    I chose Level27 for the friendly, no-nonsense approach and the transparent and no-nonsense price.

    Marc Portier

    ICT Manager - Westtoer

Which solution is the best for you?

 

Not convinced yet which solution best fits your needs? Leave your details and we will contact you shortly to tailor a solution specifically for you.

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Public Cloud

 

The public cloud, or open cloud, is an online infrastructure that is shared among multiple organizations. Specifically, it involves sharing storage capacity, software, hardware, or entire platforms. One of the most well-known cloud applications is Microsoft 365.

What is public cloud?

As the name implies, the public cloud is public and accessible to everyone. Cloud providers make their infrastructure publicly available, and you simply rent a portion of their capacity and pay based on your usage. It's similar to your utilities at home. In the same way, you share a server with other businesses and pay for your portion.

In a public cloud, all the infrastructure is owned by the cloud provider. You don't have physical equipment yourself; instead, all the hardware is located at the cloud provider's site. However, your data is only visible to you. The companies with whom you share the infrastructure do not have access to your data. Despite sharing the infrastructure, the data is completely separate.

Since you are not the owner of the infrastructure and do not have access to the physical location, you are also subject to local regulations. If you rent servers from an American cloud provider, for example, your data falls under American privacy laws. If your company processes sensitive information or needs to comply with strict privacy standards, it's essential to be cautious and consider these factors.

Public cloud

Benefits Public Cloud

  • Cost-effective: You don't need to invest in hardware and/or software yourself. You only pay for what you use with the cloud provider.
  • Scalability: Need more capacity temporarily? No problem. You can easily request more or less infrastructure as needed.
  • Ease of use: You don't have to worry about maintenance or updates. This is taken care of for you. Additionally, there is a support team available to assist with any issues or questions.
  • Reliability: Since cloud providers have thousands of servers located in one place, there is significantly greater computing power, and any disruptions are quickly addressed.
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Who offers public cloud platforms?

 

Currently, there are three major players that smaller cloud providers find it difficult to compete with: Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Amazon and Microsoft, in particular, have the largest market share. However, companies like Alibaba and Dropbox also offer cloud services.

Startup

Who uses the public cloud?

 

The public cloud can be used by anyone, so there isn't one specific target audience. However, the public cloud is particularly beneficial for businesses with fluctuating needs that require the ability to scale quickly. Therefore, it is often startups and rapidly growing companies that rely on public cloud applications.

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Are there other cloud options?

In addition to the public cloud, there are also private cloud and hybrid cloud options.

  • Private cloud is the complete opposite of the public cloud. With a private cloud, everything is kept internal. You invest in hardware, such as servers, that are physically located at your company or another site.
     
  • As with all opposites, there is also a middle ground. When you combine the public and private cloud, we refer to it as a hybrid cloud. In this form, you have both your own infrastructure on-premises and online infrastructure that you rent from a cloud provider.

Let's meet!

 

Which cloud model is the best option varies from company to company. It is therefore important to gather information or seek advice. At Level27, we have years of experience in all cloud applications. Let's talk!

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Remote desktop

It refers to the ability for a user to initiate a desktop session from virtually any location. Depending on the specific solution used, the user gains either full or partial access to the computer. For example, from your home computer, you can access all programs, files, and network resources on your office computer, as if you were physically present in the office!

remote desktop

Benefits of Remote Desktop

IT managers love this principle.

Access from anywhere: All your users need is a regular internet connection. This increases their flexibility and mobility, allowing them to work more efficiently. Easy file sharing: Just as if you were working together in the office, without the hassle of slow uploads.

  • Manageable and secure: As an administrator, you can fully manage and secure the environment according to your preferences
  • Users can still work on their local laptops or systems without posing any risk to your network
  • Fast and high-performing: If the Remote Desktop is located in the same data centers as your business servers, such as SAP or your Warehouse Management, all applications work super fast and without delays.

In summary, Remote Desktop is an ideal solution for medium-sized businesses with a teleworking policy, multiple locations, or if you simply no longer want to deal with servers in your basement.

Remote desktop with Level27

 

Level27 takes care of the installation and management of the entire environment without requiring any infrastructure to be placed at your location. Everything is installed in our data centers or in the public cloud, such as Microsoft Azure.

More about Level27 and Remote Desktop: Claesen Computer Systems

The environment

Today, Remote Desktop is primarily based on Microsoft technology. We propose a setup based on the number of users.

To start with, there is Active Directory, which is Microsoft's central user management system (optional but recommended). Then we install one or more Remote Desktop servers, which are the servers that users log in to access their desktop environment.

Additionally, there are often application or database servers for specific applications within the environment.

 

Licenses

Using Microsoft applications also entails paying for Microsoft licenses. Level27 takes care of the complete management of all necessary licenses and cloud services.

We constantly monitor usage to avoid unnecessary costs and conduct regular license checks to identify optimization opportunities.

We have the necessary partner agreements with Microsoft to facilitate this process.

 

Want to work securely and relaxed remotely as well?

Level27 takes care of that. Please provide your contact information, and we will get in touch with you promptly.

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Applicationservers

Many applications and apps are web-based and therefore perfectly suited for our web hosting services. However, there are also mission-critical systems such as Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS) that are vital for the continuity of many organizations.

And that's just the beginning. Level27 is also the perfect experienced partner for managing database systems such as Microsoft SQL Server or Oracle Databases.

Our vision is clear: we take away your worries! We ensure that your systems are online, allowing you to relax and focus on your core business.

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ERP: SAP HANA

An example of an ERP is SAP HANA, one of the products offered by the German company SAP, an industry leader in ERP applications. SAP HANA is an in-memory platform for fast data processing and analysis. It stores data in memory for quicker processing and offers advanced analytics capabilities. It is often used in conjunction with other SAP applications and helps organizations gain faster insights and make better decisions.

While SAP Business One is specifically designed as an integrated ERP system for small and medium-sized businesses, SAP HANA serves as the foundation for a multitude of other applications in the SAP world. Hosting SAP HANA requires specific hardware, software, and management requirements. As a Managed Services specialist, Level27 can truly make a difference in this regard by meeting those unique requirements and providing exceptional support for SAP HANA hosting.

Database: PostgreSQL

When you think of app servers, you might not immediately associate them with PostgreSQL. However, we actually host numerous PostgreSQL databases for specific applications. The platform has a proven track record of robustness, scalability, and reliability.

PostgreSQL can be a powerful and cost-effective choice for various applications, ranging from small projects to large enterprises.

You may be most familiar with PostgreSQL in combination with Odoo, one of the most successful software companies in Belgium. We host many Odoo systems, all of which operate on PostgreSQL databases.

 

database

Database: Microsoft SQL Server

Do the term "database" do them injustice? Microsoft SQL is much more than a simple database for managing and storing structured data. Today, our clients use it for various applications such as BI (Business Intelligence) and setting up Data Warehouses (DWH).

Often, these applications involve massive datasets, ranging from several terabytes (TB) in size. Managing such datasets requires specialized expertise. Depending on the workload, you can choose between SQL in the Microsoft Azure cloud, a SQL instance in our data centers, or a combination of both.

We are here to assist you in making the best choice and guide you throughout the process.

 

Getting started with a Level27 application server?

 

We are more than happy to assist you. Please provide your contact details, and we will get in touch with you as soon as possible.

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Managed services

Servers, infrastructure, and connectivity for ambitious organizations.

With Managed services, everything revolves around the continuity, peace of mind, and stability of your data center environment. We no longer believe in on-premise solutions but instead choose to securely place your entire IT infrastructure in the cloud.

Public cloud

Your application server in the cloud.

Many applications and apps are web-based, making them perfectly suited for our web hosting services. However, there are also mission-critical systems such as Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS) that are crucial for the continuity of many organizations.

And that's just the beginning. Level27 is also the perfect experienced partner for managing database systems such as Microsoft SQL Server or Oracle Databases.

We are more than happy to collaborate with you on your project and tailor our services to meet your specific needs and requirements.

remote desktop

Remote desktop

Literally translated, it means "desktop at a distance." The user initiates a desktop session from virtually any location. Depending on the solution used, they are granted either full or partial access to the computer.

You can imagine it like this: From your home computer, you have access to all programs, files, and network resources on your office computer, as if you were physically present in the office!

Cloud

Public cloud management

Cloud is a commonly used and sometimes misused marketing term that can have various interpretations. For some, the cloud refers to fancy pre-packaged services offered by Amazon or Azure. For others, the concept of the cloud may still be vague, something that is truly up in the "clouds."

For us, it doesn't matter: we manage your applications in the public or private cloud.

connectivity

Connectivity

When your servers are in the cloud, the connectivity at your office becomes extremely important. In the event of internet connection downtime, remote workers can still operate, but everything at the office comes to a halt. Level27 has an open network and provides connections outside of its data centers. In short, we simply extend our cloud to your office! This cloud connectivity offers several advantages:

  • Your servers still appear to be locally within your own network, eliminating the need for complex VPN connections and costly firewalls.
  • If you connect multiple locations, they can securely communicate with each other.
  • In addition to accessing the Level27 cloud, it is also possible to connect to Azure and AWS.
  • Connection to one of the fastest internet backbones in Belgium.
  • Level27 takes full responsibility for the availability of your services.

Learn more about our Managed services?

 

Please contact us, and we will be happy to assist you further!

LCL
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What is Application Performance Monitoring (APM)?

Level27 APM is our own tool for monitoring the performance of your websites. The tool helps you identify performance issues, ensuring that each website becomes lightning-fast.

The tool is available for free to all managed hosting and agency hosting customers.

APM

Slow websites lead to revenue loss

There is a proven relationship between the speed of your website and visitor behavior. The faster the website, the more interactions you have with visitors. Conversely, the slower the website, the fewer results you get from it. So, simply put, if your website is slow, you are losing revenue.

If your website is slow, it's crucial to take action now!

APM

Benefits of Application Performance Monitoring (APM)

APM stands for Application Performance Monitoring. It is a system that tracks everything your website is doing, such as executing PHP code, database queries, making external API calls, and so on.

By doing this, the tool can easily identify potential issues. For example:

  • Slow database queries
  • Sluggish pages
  • Poorly written code, such as in WordPress or Magento themes
  • Slow external calls, such as an API that is unresponsive and consequently slowing down your page.
APM

How does it work?

Level27 APM is available for all managed hosting and agency hosting customers with recent PHP versions. If we activate the option, an agent will be installed to collect monitoring data and send it to the central servers. Within a few minutes, you can already see the results in our control panel. Here are the advantages of our Level27 APM:

  • You no longer need expensive services like New Relic or Datadog
  • All essential functionality is included.
  • You can view everything directly in our control panel, so no additional software or configuration is required.
APM

The basics: statistics

The first feature is statistics. When APM is enabled on a website, you have access to a multitude of statistics and graphs that provide insights into what your website is doing.

  • Abnormal behavior can be easily identified by comparing it with data from the previous week. This allows you to have an immediate reference point without the need to compare multiple screens side by side
  • The graphs can be enlarged, making it easier to share them with clients
  • You can view latency, throughput, the number of errors, and even a breakdown of the application's activities (code execution, database operations, or external calls)
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The icing on the cake: transactions

Transacties or traces are the killer feature that has contributed significantly to New Relic's success. Through transactions, APM keeps track of all the details of a specific page or request as soon as it exceeds a certain duration (e.g., 1.5 seconds).

By capturing these transactions, you can delve into the intricate details of what the page was precisely doing at that specific moment. Was it executing code, waiting for a database query, or making an external API call?

In practical terms, by tracing these transactions, you can identify over 95% of all application issues. This level of visibility allows you to pinpoint the root causes of performance problems or bottlenecks and take appropriate actions to optimize your application's performance.

APM27 as an alternative to New Relic

Just like New Relic, APM27 is a tool that helps you identify and resolve performance issues with your applications. The major difference is that New Relic is an expensive tool that needs to be purchased separately, offering a wide range of functionalities. It includes not only server monitoring but also various other tools that can sometimes be confusing. With APM27, we have focused on the essentials: server performance monitoring with a focus on traces, statistics, and queries. All of this is included in our hosting packages and integrated into the control panel!

Are you as an agency interested in APM27?

Don't wait any longer and contact us for a demo. We would be delighted to show you in detail how APM works, what you can do with it, and specifically highlight the benefits it offers for your agency!

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Happy team

We know how to make your team happy!

For your developers, we reduce time wasted and help them with the latest technology. We enable them to develop faster, giving them more time, increasing efficiency, and bringing more happiness.

We have a special focus on performance. We are only satisfied when infrastructure and applications work together seamlessly to deliver fast and high-performance results.

Lastly, our innovative platform ensures that everyone on your team can easily and quickly create and manage projects. In our Tech Academy, they are trained to efficiently use the platform.

 

Happy team
happyteam

We make developers happy

Developers can be demanding. They always want the best of the best and enjoy experimenting with new technologies. This can sometimes create tension with project managers or business owners who strive for efficient project delivery.

We ensure that the coolest technologies are available to developers, allowing them to immediately and effortlessly dive into them. This win-win situation is what we have been striving for and is the foundation of our success for many years!

 

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All websites need to be high-performing

That has been our mission for years. We are only satisfied when all the websites we host are fast and high-performing. We know that you or your clients lose out on revenue if that's not the case. All the money and effort invested in the website would be wasted.

With our focus on performance, we truly differentiate ourselves from other hosting providers. It does require some effort because a website is only performant when both the code and infrastructure work together optimally. But the satisfaction is immense when that happens!

To closely monitor that performance, we even developed our own Level27 APM (Application Performance Monitoring).

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Our platform and the Tech Academy

In a world where every second counts, it is crucial to organize everything in a way that minimizes time wastage. That's why we have developed our own platform that allows you to achieve maximum results with minimum clicks.

From domain registration to managing complete server environments, everything can be done from one central place. Our control panel is unique in the market!

Furthermore, our Tech Academy ensures that your team is immediately up to speed, enabling them to efficiently use our platform from the start.

Frank

Our developers use Slack for their daily communication, so it's very efficient for them to communicate with our hosting partner in the same way.

Frank Guthorel

Managing Director - Code d'Or

Making your team happy?

We would be delighted to assist you with that. Please provide your contact information, and we will reach out to you immediately!

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Relaxed online with agency hosting

Always stay relaxed online, day and night, for all your clients – that's what we ensure.

We not only take care of it, but we also guarantee it. With our years of experience, self-developed platform, and infrastructure. And we prove it year after year with our ISO 27001 and ISO 9001 certifications.

If anything happens, our technical team is available 24/7 to detect and resolve issues, even before you or your clients notice them. Our customer service is always reachable via phone, email, chat, or Slack.

Isn't that a relaxed peace of mind?

Relaxed online
team

Experience

Since 2007, we have specialized in hosting and infrastructure. Over the years, we have consistently focused on keeping our team and platform up to date with the best and latest technologies.

So, no worries, no hosting technology is a secret to us. Our specialists ensure that you can sleep soundly knowing that everything is taken care of.

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Infrastructure

Indeed, infrastructure is a crucial foundation of our services. That's why we never take it lightly and only collaborate with the best data centers and cloud providers!

We constantly invest in our own network to ensure the highest uptime. We have the fastest possible connections to all local providers, highly secure access, guaranteed power supply, and more than enough capacity to handle any surge in visitor traffic.

ISO certificaten

Guarantee & Certification

It's not just a slogan; we genuinely guarantee that you and your clients will experience a relaxed online presence. And of course, we can back it up! Level27 has held ISO 9001 and ISO 27001 certifications for years, being one of the first Belgian hosting providers to do so.

The ISO 9001 standard focuses on quality and ensures that we deliver the best service according to the agreements and arrangements we have made together.

The ISO 27001 certification guarantees security. You can have 100% confidence that all your data is safe with Level27.

Collega van Level27 kijkt naar monitor met data

24/7 ready

Last but not least: our team is available round the clock for you.

Our systems continuously monitor thousands of websites, allowing us to detect any issues even before you notice them!

But there's more: we don't wait for your website to go down, but instead, we predict potential problems before anything actually breaks. Through proactive capacity planning and tools like our APM27, we constantly monitor the performance of your websites. This way, we can alert and assist you as soon as a bottleneck is about to occur.

Wim Hauben

The dedicated and personal approach of Level27 gave me the necessary confidence so that I could sleep soundly.

Wim Hauben

Managing Director - Webflux

Bringing your clients online in a relaxed manner?

 

We take care of that. Please leave your details, and we will contact you right away!

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Sales Academy

Everything starts with sales. Our Sales Academy helps you sell your projects to your clients. For more complex projects, our Account Managers collaborate with your team to create the perfect solution for the client.

All our packages provide a predictable monthly cost that you can mark up and pass on to the client with a healthy margin. And if the client prefers to be billed directly by us, we offer a generous kickback to your agency.

Sales Academy

The Sales Academy in 4 steps

The Sales Academy serves as a kickoff for our collaboration, providing customized training and onboarding. Our Customer Success Team, along with your Sales Manager, Project Managers, or Account Managers, will execute this process. Don't have specific managers in your company? No worries, we're not concerned about titles! Our Sales Academy is designed for anyone who holds the commercial responsibility in your company.

We are analyzing your product offering

We will begin by analyzing your product offering and positioning together. What do your customers look like? What products do you offer? What are the different segments that your agency focuses on? 

 

You learn everything about our products

In the second step, we introduce you to the product offering of Level27. We provide you with detailed information about our products and guide you on which product to use for each project. After this step, you will have a comprehensive understanding of our Walk, Run, Fly, and Grow packages, and you will be able to perfectly match each option with the types of websites your agency creates.

We customize the packages together to suit your needs

Afterwards, we will work together in our platform where we tailor packages specifically for your organization. Based on the previously discussed formulas, we will configure complete packages with the right technologies for all types of projects. For example, you can create a 'Drupal XL package' based on our Fly package. With these packages, your developers will be able to deliver projects quickly and efficiently with just a few clicks.

 

We help you sell

Last but not least, we assist you with optimizing and integrating the packages into your proposals. We ensure that you have all the necessary materials to convince your clients to choose you over your competitors.

 

tech academy

Next up: Tech Academy!

Have you learned enough in our Sales Academy? Then it's time to get acquainted with the Tech Academy. In this academy, we bring together the right technical experts and discuss the various technical capabilities offered by Level27.

Hannes

 

In addition to providing excellent hosting solutions, Level27 also offers us advice. This means that we can not only seek assistance with technical issues but also ask general questions, for which they usually provide excellent answers.

Hannes Tack

Operation Manager - Entity One

Are you ready to dive in?

Please contact us, and we will work together to develop a concrete plan right away!

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